Calls are diverting straight to your voicemail without your phone ringing, even when you hold the phone in your hand, or place it nearby when expecting a call. This problem can be random and intermittent as some calls may ring and come through, but majority of calls to phones with this problem goes straight to voicemail. You may experience this problem even with the latest model of iPhones, and versions IOS.
My iPhone 4 on Orange network had this issue, and it was the most frustrating problem I have ever had with a phone – missing very important calls for weeks, as I searched for solutions, and tried recommended fixes by my carrier – Orange. I found out quite a lot of people with different service providers like O2, Three and Tesco were having similar problem with their iPhones 4 and 5. And many on later models of iPhone have also been hit with calls going straight to their voice mail.
The cause and resolution in the end was quite simple. But first here are suggested fixes that did not work for me, so don’t waste your time on them if you have an iPhone with call going straight to your voicemail.
Suggested Fixes that Do not Work!
1) Switching off 3G on your
2) Turning off Bluetooth
3) Resetting your network to factory default
Some people claim that some of the above fixes worked for them, but only temporarily.
Cause of Problem
The problem of calls diverting to voicemail on iPhones is caused if Do Not Disturb is enabled on the phone. IOS updates on phones seems to have enabled this features, without users noticing it. Or you may have turned it on and forgot to switch if off.
In my case, I think the culprit is an IOS7 update. To quickly check if you have “do not disturb” sign enabled on iPhones running IOS 7 , look at the top right corner of your phone, and if you see the quarter moon sign on your your phone – do not disturb sign is enabled.
The Fix that Resolved All Calls Diverting to Voicemail
The resolution of this frustrating call divert, is to simply turn of “do not disturb” on your phone. That is exactly what resolved the problem on my iPhone 4, and also fixed the issue on friends iPhone 4S and 5 that were on different service providers.
How to Turn off Do Not Disturb on iPhones
I turned off the manual and scheduled Do Not Disturb on my iPhone, and this resolved my problem:
- Go to Settings Scroll down to Do Not Disturb (quarter moon icon)
- Click on the right arrow to expand the settings, showing the picture above
- Use the slider to switch off Manual and Scheduled Do Not Disturb
In my case, I also switched off the Repeated Calls. I didn’t want to take any chance of missing important calls again, indeed ever, after the grieves and frustrations it caused me!
I hope this fix will work for you as it has done for me, and many of my friends. If however, you are not lucky with the fix, please leave a comment below and let us know if any other resolution has worked for you.
If the Do Not Disturb sign is not at the top right corner of your iPhone as show in the picture above, or the fix did not resolved your problem, one reader (Mcfly) has kindly left a feedback about a solution that worked for him – which is, by switching off Call Forwarding feature on iPhone.
Any if your iPhone has LTE (used mostly in USA and Canada) enabled and the fix did not work for you, Ziggy, another user, has kindly shared a solution that worked for him. Look it up in the user comments.
How to Switch of Call Forwarding on iPhone
Switching off Call Forwarding on iPhone has worked for those who have used this feature, and then may have forgotten to switch it off. This feature may also have been automatically set to your voice mail number by some iPhone IOS update. Below is how to check if this feature is set, and how to turn if off.
- Tap Settings on your screen
- Scroll down to Phone icon, then expand it by tapping on it
- Scroll down to Call Forwarding icon, and tap on it
- Use the slide to switch it off.
If Do Not Disturb fix fail to resolve your iPhone calls going straight to your voice mail, I hope the Call Forwarding solution or Switching off LTE will fix it for you – if they are applicable to your phone settings.
Turning Airplane Mode on and off
If options above did not work for you, turning Airplane Mode off and on again has worked for one of our reader. Thanks to Tommo for sharing this fix that worked for him. Though Airplane Mode when turned on will typically stop you making or receiving calls and other services, it is a setting that can be easily overlooked or accidentally turned on, so it is worth checking your Airplane Mode.
- On iPhone, swipe up from the bottom of your Home screen to open Control Center
- Tap the Airplane icon to turn the setting on or off
- You can also go to Settings > Airplane Mode and tap the slider to turn it on or off.
Airplane Mode can also be turned of from iPhone Control Center. If it is on, tap on the airplane icon to turn it off.